We at the Commission for Victims and Survivors for Northern Ireland believe passionately in our work and the rights of all victims and survivors to be heard, to be respected and to have access to services that are the best they can be.
Our Vision is to improve the lives of all victims and survivors of the Conflict.
Our Mission is to address the needs of all victim and survivors by ensuring excellent service provision, acknowledging the legacy of the past and building for a better future.
All our work is underpinned by a number of core values. We use these in our day to day work and we seek outcomes based on the fulfilment of these values.
These values are as follows:
• Victim Centred – Victims and survivors are at the centre of all we do and we will encourage and value their participation.
• Open and transparent – We are open, honest, accountable and responsive in all our work.
• Equality and diversity – We will treat everyone equally and challenge inequality with impartiality, independence and integrity.
• Respect – We will be courteous and professional in our approach to everyone who contacts us.
• Impartiality – We will uphold our independence and maintain a critical distance to challenge Government and relevant authorities.
• Delivering Quality – We will strive to deliver all of our programmes to a high standard.
Crime Victims Helpline has a team of highly trained volunteers who have a deep understanding of the issues and difficulties faced by victims of crime. One of the main strengths of the organisation is their excellent relationship with An Garda Síochána, being therefore able to assist callers by liaising with An Garda Síochána, as well as helping them to access a wide range of statutory and voluntary organisations.
Crime Victims Helpline provides support to victims, witnesses, their families and friends, partners, husband/wives and colleagues. Practical, psychological and emotional support are available, as well as assistance to apply for compensation, information on victims’ rights and the national criminal justice system. The organisation also provides support to specific groups of victims, namely: elderly people, persons with disabilities, immigrant, transnational/cross-border and hate crime victims. Victims may contact Crime Victims Helpline through telephone/hotline (service available in English, Irish, Russian, Portuguese and French), e-mail or letter (both in English).
Croatian Victim and Witness Support Service (VWSS) has been working on improving the rights of crime victims and witnesses for 9 years. VWSS offers psychosocial support, legal information and guidance to those who have fallen victim to crime. Also, VWSS actively influences the legal system and sensitizes the society about the challenges and problems victims are facing. Currently, VWSS has two active programs: the National Call Center for Victims of Crimes and the Reference Center for Direct Support.
The National Call Center for Victims of Crimes has a universal toll-free number 116 006 where volunteers offer legal information, emotional support and refer callers to relevant organizations in both Croatian and English.
The Reference Center for Direct Support offers comprehensive support before, during and after judicial proceedings. Via the Reference Center, VWSS extends its scope to providing free legal aid to victims living in certain areas of Croatia.
Also, VWSS carries out actions focused on strengthening the capacity of NGOs in terms of providing support. Its main goal is the expansion of organizations which provide psychosocial support to victims and witnesses.
More information about the Victim and Witness Support Service can be found on: www.pzs.hr
The Federal Public Service (FPS) Health, Food Chain Safety and Environment was set up in 2001. Its competencies were transferred from :
– the former Ministry of Social Affairs, Health and Environment
– the regionalized Ministry of Agriculture
The following scientific establishments are linked to the FPS and carry out research into policy-supporting matters or issue advisory reports :
– Sciensano, Federal Research Centre
– SHC, Superior Health Council
The Federal Agency for Food Chain Security is responsible for all verifications with regard to food safety.