We at the Commission for Victims and Survivors for Northern Ireland believe passionately in our work and the rights of all victims and survivors to be heard, to be respected and to have access to services that are the best they can be.
Our Vision is to improve the lives of all victims and survivors of the Conflict.
Our Mission is to address the needs of all victim and survivors by ensuring excellent service provision, acknowledging the legacy of the past and building for a better future.
All our work is underpinned by a number of core values. We use these in our day to day work and we seek outcomes based on the fulfilment of these values.
These values are as follows:
• Victim Centred – Victims and survivors are at the centre of all we do and we will encourage and value their participation.
• Open and transparent – We are open, honest, accountable and responsive in all our work.
• Equality and diversity – We will treat everyone equally and challenge inequality with impartiality, independence and integrity.
• Respect – We will be courteous and professional in our approach to everyone who contacts us.
• Impartiality – We will uphold our independence and maintain a critical distance to challenge Government and relevant authorities.
• Delivering Quality – We will strive to deliver all of our programmes to a high standard.
Crime Victims Helpline has a team of highly trained volunteers who have a deep understanding of the issues and difficulties faced by victims of crime. One of the main strengths of the organisation is their excellent relationship with An Garda Síochána, being therefore able to assist callers by liaising with An Garda Síochána, as well as helping them to access a wide range of statutory and voluntary organisations.
Crime Victims Helpline provides support to victims, witnesses, their families and friends, partners, husband/wives and colleagues. Practical, psychological and emotional support are available, as well as assistance to apply for compensation, information on victims’ rights and the national criminal justice system. The organisation also provides support to specific groups of victims, namely: elderly people, persons with disabilities, immigrant, transnational/cross-border and hate crime victims. Victims may contact Crime Victims Helpline through telephone/hotline (service available in English, Irish, Russian, Portuguese and French), e-mail or letter (both in English).
Croatian Victim and Witness Support Service (VWSS) has been working on improving the rights of crime victims and witnesses for 9 years. VWSS offers psychosocial support, legal information and guidance to those who have fallen victim to crime. Also, VWSS actively influences the legal system and sensitizes the society about the challenges and problems victims are facing. Currently, VWSS has two active programs: the National Call Center for Victims of Crimes and the Reference Center for Direct Support.
The National Call Center for Victims of Crimes has a universal toll-free number 116 006 where volunteers offer legal information, emotional support and refer callers to relevant organizations in both Croatian and English.
The Reference Center for Direct Support offers comprehensive support before, during and after judicial proceedings. Via the Reference Center, VWSS extends its scope to providing free legal aid to victims living in certain areas of Croatia.
Also, VWSS carries out actions focused on strengthening the capacity of NGOs in terms of providing support. Its main goal is the expansion of organizations which provide psychosocial support to victims and witnesses.
More information about the Victim and Witness Support Service can be found on: www.pzs.hr
Human Rights in Democracy Center (HRDC) is non-governmental, non-partisan and non-profit organisation aiming to work for the respect, protection and fulfilment of human rights in Albania. HRDC was founded to improve the human rights situation in the country and advance the status of women, especially in counties’ rural areas. Through its multifaceted programs, the organisation combats violence against women, builds women’s capacity to engage in civil society, promotes a gender approach in the democratization process, and lobbies for laws related to gender equality. The Center’s strategies include direct services to women experiencing violence, capacity building of state actors, documentation, awareness-raising, and empowerment programs for women activists.
HRDC provides support services for victims of domestic violence, victims of all forms of discrimination, legal, psychological and social consultation, and does court representation for victims of domestic violence, discrimination. It also provides training to the police, judicial authorities, and local authorities. HRDC also monitors legislation and practice and carries out advocacy work as well as research and awareness raising activities. Part of its monitoring function relates to the enforcement of laws constitutional rights and freedoms from within a gender equality perspective.
Mission of HRDC is :
• To protect and promote human rights as an independent actor in civil society sector in Albania;
• To bring sustainable improvements of social position of women in Albanian society;
• To strengthen democracy through advocacy, lobbing, monitoring, litigation of improvement the legislation
• To empower vulnerable groups through education, awareness, training, capacity building, with special focus to women;
• To be the legal voice of voiceless on human rights issues;
Strategies of HRDC are
• Human Rights Defense Strategy; Monitoring and Documentation of Human Rights Violations; Human Rights Education (raising the level of legal consciousness of the population and protection of the legal rights and interest) and Human Rights Advocacy. The strategies are closely interrelated and they are likely to produce synergy-effects in a long run.
Institut National d’Aide aux Victimes et de Médiation (INAVEM), the national federation, groups together 142 victim support associations in France. The associations provide help to all victims: victims of intentional crimes or of non intentional crimes (traffic accidents…), individual victims or victims of mass disasters (airplane crashes…), as well as to: witnesses, family and friends of victims, their partners, husband/wives and colleagues. Support to specific groups of victims is available: children, young and elderly people, persons with disabilities, immigrant, transnational/cross border and hate crime victims.
INAVEM provides different types of support, namely: practical, psychological, legal, social, emotional, assistance to apply for compensation, information on victims’ rights and about the national criminal justice system. Victims usually contact the organisation through: telephone, face-to-face, letter, e-mail and social networks (all in French). However they may also contact INAVEM through the hotline, go personally to a local scheme and by being referred by the police and public prosecutor’s office.
The Irish Road Victims Association is a NGO that supports those bereaved or injured by road collisions and campaigns for justice, rights and recognition for Road Crash Victims.
It works with all Stakeholders whose common aim to prevent road deaths and injuries, to improve road crash investigations and to improve support services for Road Victims and bereaved families.
It campaigns for a fairer justice system, with more transparent investigations, prosecutions and Coroner’s inquests. It seeks improved support and recognition for Road Victims together with timely accurate information provided for those affected by road deaths and injuries, without excessive fees being applied.
Irish Road Victims Association – Emotional Support
The Irish Road Victims Association comprises a group of people, many of whom have lost a loved one in a road traffic collision or have been injured themselves, their colleagues, relatives and friends. They are available to speak to bereaved families if they would like to discuss any aspect of their post-crash experience.
Irish Road Victims Association – Practical Support
The IRVA has produced a Guide for the Families of Victims of Road Traffic Collisions. It is available for anybody affected by road traffic collisions, including bereaved families. It outlines the steps involved in the professional Garda investigation of serious injury and fatal collisions, and the subsequent post-mortem, inquest and legal proceedings (where applicable) and offers information and advice to the victim’s family.
The Irish Road Victims’ Association is a member of the European Federation for Road Traffic Victims (FEVR) and is also a member of the Global Alliance of NGOs for Road Safety & Road Victims.
The IRVA is also a signatory to the European Road Safety Charter (ERSC).
The Irish Tourist Assistance Service is a specialist service offering immediate support and practical assistance to cross border victims. The Organisation has built up an extensive network of support with the Police, embassies and tourism industry to offer the best possible care to tourists in the aftermath of crime. The Organisation provides support to victims, witnesses, their families and friends, partners, husband/wives and anyone who is directly or indirectly involved with the victimisation.
A victim may contact the Irish Tourist Assistance Service through the hotline, go personally to a local scheme, by e-mail, through police, embassies and other tourism industries referral. There a victim may find practical and emotional support, as well as assistance to apply for compensation, short term assistance with accommodation, meals and transport in emergency situations, information on victims’ rights and the national criminal justice system.
The Mayor of London heads the Mayor’s Office for Policing and Crime (MOPAC), which is responsible for policing in London. MOPAC assumed responsibility for victims’ services in London from October 2014; it commissions victims services for London, working in partnership with all Criminal Justice System (CJS) agencies.