Institut National d’Aide aux Victimes et de Médiation (INAVEM), the national federation, groups together 142 victim support associations in France. The associations provide help to all victims: victims of intentional crimes or of non intentional crimes (traffic accidents…), individual victims or victims of mass disasters (airplane crashes…), as well as to: witnesses, family and friends of victims, their partners, husband/wives and colleagues. Support to specific groups of victims is available: children, young and elderly people, persons with disabilities, immigrant, transnational/cross border and hate crime victims.
INAVEM provides different types of support, namely: practical, psychological, legal, social, emotional, assistance to apply for compensation, information on victims’ rights and about the national criminal justice system. Victims usually contact the organisation through: telephone, face-to-face, letter, e-mail and social networks (all in French). However they may also contact INAVEM through the hotline, go personally to a local scheme and by being referred by the police and public prosecutor’s office.