The Portuguese Association for Victim Support (APAV) has been providing support to victims of crime for the last 22 years. The Organisation has 15 victim support schemes across Portugal and 2 shelters for women and children victims of domestic violence. APAV’s strengths are, amongst others, its national coverage, the vast experience on victim support and the continuous concern for the improvement and adaptation of its services to the needs of victims.
APAV provides different types of support – practical, emotional, psychological, legal, information on victims’ rights and national criminal justice system, assistance to apply for compensation and shelter. Victim support services are available to victims, witnesses, their families, friends, partners, husband/wives, colleagues and everyone who might be directly or indirectly involved. In order to better address specific needs and support immigrant victims APAV formed the Support Unit for Immigrant Victims of Racial and Ethnic Discrimination.
Support is given through diverse means, namely: telephone, face-to-face, e-mail, letter and through social networks (services available in Portuguese and English when necessary, for other languages it may provided translation). Usually a victims contacts APAV through its hotline or e-mail, through police referral or going personally to a local scheme.
Associazione Aleteia – Studi e ricerche giustizia riparativa e mediazione, since 2010 works for the Humanistic mediation that is one of the cornerstone of the association, which coordinates and manages, with an employ of Justice Minister – Center of child Justice for Tuscany and Umbria, the interdisciplinary Regional Center of Child Restorative Justice.
Since January 2017 Aleteia has an important role of welcoming, support and guidance for crime victims thanks to Rete Dafne Firenze, for which it’s creator partner with Florence Court, Tuscany Power of attorney, ASL Toscana Centro and Florence’s Municipality.
Aleteia’s operators, with different work – studies routes, have been tracking a specific victimological train course, in which have took experience and contribute person who daily work with victim: judges, lawyers, doctors, carabinieri and social assistants. At the end of the formative course, from January 23, on the basis of Directive 29/2012, Aleteia guarantees, with Rete Dafne Firenze, information services for the rights, guidance for/of territorial services, judiciary accompaniment, psychological and psychiatric support, as well as re-victim mediation.
Finally, from June 2016, in collaboration with Associazione Apab, Regional penal services Administration for Tuscany and Umbria, inter-borough office for penal execution for Tuscany and Umbria, and Child Justice Center , runs Progetto MEF- Mediation , restorative activities and mediation, an innovating project that deals with people, children or adults, in probation o penal execution. Project’s target is to individuate personal road most appropriate for every one (it may include training, restorative activities and/or mediation), also because of a matching between single knowledge and necessities of bodies who are available for the welcoming, carried out by center of orientation.