Victim Support Malta’s strength is the fact that, although small, their staff has expertise in different areas making it easier for them to provide a number of different services and implement various activities. Their strong links with other state and non-governmental organisations ensures that they provide an effective service without duplicating resources.
The Organisation provides support to victims, witnesses, their friends and families, partners, husband/wives, colleagues and other professionals working with victims. Victim Support Malta provides services to all kinds of victims, including those falling within specific groups such as elderly and victims of domestic violence.
A victim usually contacts the Organisation through their hotline, e-mail or referred by the police or other agencies. Support is provided mainly through telephone, face-to-face or e-mail, being these services available in Maltese and English. There are different types of support from which a victim of crime may benefit: practical, emotional, psychological, social, legal, assistance to apply for compensation, information on victims’ rights and national criminal justice system. Victim Support Malta also liaises with other NGO’s who provide additional services, such as shelter.
Victim Support Scotland (VSS) is the largest organisation providing generic support services to victims and witnesses of crime in Scotland. Victim Services are based in every local authority and Witness Services are located in every Sherriff and High Court to ensure support and information services across the whole of Scotland. The individual needs of each victim/witness are assessed during the person’s first contact with Victim Support Scotland through their specifically developed Assessment Framework to ensure any support services are tailored to the person’s individual needs.
The Organisation also has a very good working relationship with the Scottish Police and in some areas automated referrals between the police and Victim Support Scotland has been introduced. VSS is in the process of developing a national referral arrangement covering the whole of Scotland. Victim Support Scotland is a very strong advocating organisation, commenting on legislative proposals, influencing public policy and working regularly with the Parliament, Government and any other agency to promote and advance the rights of victims and witnesses of crime.
Victim Support Scotland offers support services to “all people affected by crime” so anyone who feels impacted by crime can access the VSS service, there are no strict eligibility criteria or definition. Victims/witnesses usually contact VSS through the hotline, go personally to a local scheme, by e-mail, police referral (90% of victims are referred by police) and self-referral section on VSS website. VSS uses an external language service so that, with prior arrangements, can offer simultaneous translations into any required languages.
Victimology Society of Serbia provides victim support services to victims and witnesses of crime, their families, friends, partners, husband/wives and colleagues. There are different types of support available, namely: practical, legal, emotional, information on victims’ rights and national criminal justice system. Victimology Society of Serbia also provides support to specific groups of victims such as elderly people, persons with disabilities, victims of hate crimes and mobbing.
A victim or witness usually contacts the Organisation through letter, e-mail or going personally to a local scheme. Hence, services are provided through telephone, face-to-face, e-mail or letter.
Austria bases victim support services on many highly qualified specialised support and protection organisations (for children and women victims of domestic violence, trafficking…).
Weisser Ring provides highly qualified support for victims of violent crimes before, during and after criminal proceedings (“Prozessbegleitung”). A victim may get in contact with Weisser Ring Austria by telephone, letter, e-mail, social networks, go personally to a local scheme or through police referral. There are different types of support available, either for victims/ witnesses and for their families, children, partners, husband/wives and colleagues: practical, psychological, legal, social, emotional, assistance to apply for compensation, information on victims’ rights and about the national criminal justice system.
A free helpline, OpferNotruf 0800 112 112 (116 006), is also available 24 hours a day and 365 days a year, in German, English and other languages on demand.