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Crime Victims Helpline has a team of highly trained volunteers who have a deep understanding of the issues and difficulties faced by victims of crime. One of the main strengths of the organisation is their excellent relationship with An Garda Síochána, being therefore able to assist callers by liaising with An Garda Síochána, as well as helping them to access a wide range of statutory and voluntary organisations.
Crime Victims Helpline provides support to victims, witnesses, their families and friends, partners, husband/wives and colleagues. Practical, psychological and emotional support are available, as well as assistance to apply for compensation, information on victims’ rights and the national criminal justice system. The organisation also provides support to specific groups of victims, namely: elderly people, persons with disabilities, immigrant, transnational/cross-border and hate crime victims. Victims may contact Crime Victims Helpline through telephone/hotline (service available in English, Irish, Russian, Portuguese and French), e-mail or letter (both in English).

The Irish Tourist Assistance Service is a specialist service offering immediate support and practical assistance to cross border victims. The Organisation has built up an extensive network of support with the Police, embassies and tourism industry to offer the best possible care to tourists in the aftermath of crime. The Organisation provides support to victims, witnesses, their families and friends, partners, husband/wives and anyone who is directly or indirectly involved with the victimisation.
A victim may contact the Irish Tourist Assistance Service through the hotline, go personally to a local scheme, by e-mail, through police, embassies and other tourism industries referral. There a victim may find practical and emotional support, as well as assistance to apply for compensation, short term assistance with accommodation, meals and transport in emergency situations, information on victims’ rights and the national criminal justice system.