The Portuguese Association for Victim Support (APAV) has been providing support to victims of crime for the last 22 years. The Organisation has 15 victim support schemes across Portugal and 2 shelters for women and children victims of domestic violence. APAV’s strengths are, amongst others, its national coverage, the vast experience on victim support and the continuous concern for the improvement and adaptation of its services to the needs of victims.
APAV provides different types of support – practical, emotional, psychological, legal, information on victims’ rights and national criminal justice system, assistance to apply for compensation and shelter. Victim support services are available to victims, witnesses, their families, friends, partners, husband/wives, colleagues and everyone who might be directly or indirectly involved. In order to better address specific needs and support immigrant victims APAV formed the Support Unit for Immigrant Victims of Racial and Ethnic Discrimination.
Support is given through diverse means, namely: telephone, face-to-face, e-mail, letter and through social networks (services available in Portuguese and English when necessary, for other languages it may provided translation). Usually a victims contacts APAV through its hotline or e-mail, through police referral or going personally to a local scheme.
Associazione Aleteia – Studi e ricerche giustizia riparativa e mediazione, since 2010 works for the Humanistic mediation that is one of the cornerstone of the association, which coordinates and manages, with an employ of Justice Minister – Center of child Justice for Tuscany and Umbria, the interdisciplinary Regional Center of Child Restorative Justice.
Since January 2017 Aleteia has an important role of welcoming, support and guidance for crime victims thanks to Rete Dafne Firenze, for which it’s creator partner with Florence Court, Tuscany Power of attorney, ASL Toscana Centro and Florence’s Municipality.
Aleteia’s operators, with different work – studies routes, have been tracking a specific victimological train course, in which have took experience and contribute person who daily work with victim: judges, lawyers, doctors, carabinieri and social assistants. At the end of the formative course, from January 23, on the basis of Directive 29/2012, Aleteia guarantees, with Rete Dafne Firenze, information services for the rights, guidance for/of territorial services, judiciary accompaniment, psychological and psychiatric support, as well as re-victim mediation.
Finally, from June 2016, in collaboration with Associazione Apab, Regional penal services Administration for Tuscany and Umbria, inter-borough office for penal execution for Tuscany and Umbria, and Child Justice Center , runs Progetto MEF- Mediation , restorative activities and mediation, an innovating project that deals with people, children or adults, in probation o penal execution. Project’s target is to individuate personal road most appropriate for every one (it may include training, restorative activities and/or mediation), also because of a matching between single knowledge and necessities of bodies who are available for the welcoming, carried out by center of orientation.
The project “Rete Dafne” was established as a non-profit association (Rete Dafne Onlus) in November 2015. The association is a network of 6 organizations.
The mission of the organisation is to assist and provide direct services to all victims of any type of crime.
The staff of the association consists of skilled and qualified professionals (8 psychologists, 3 psychiatrists, 2 lawyers, 4 mediators, 2 social workers and 2 secretaries).
Rete Dafne Onlus implement activities directed to victims as well as “indirect” activities aimed at operators, the network of services and the local community. The services provided to victims are divided into four phases: 1. Information; 2. Welcome; 3. Orientation; 4. Specialised itineraries.
ATENIN is a non-profit entity which began in late 2004 as an initiative of four professionals from different fields with the same concerns, criminological research, attention to victims and crime prevention. With this idea we contacted the Red Andalucía Emprende Foundation in Huelva who helped us give corporate shape the project and encouraged us to participate in the social economy providing us an indispensable technical advice for the effective constitution of our society.
ATENIN has managed two major projects: the Victim Support Service in Andalusia (SAVA) and the Family Meeting Point for situations of gender violence.
The SAVA in Huelva, managed by ATENIN since 2005 to the present, under public tender is organized in the form of a global project coordinated by the Provincial Delegation of Huelva and the supervision of the Directorate General with responsibility for Victim Assistance of the Ministry of Justice and Home Affairs of the Government of Andalusia. One of the objectives pursued by the Service is to provide guidance, support and guidance to anyone victim of a crime or offense from the triple legal, psychological and social perspective. This is a free public service that primarily provides information, advice and legal, psychological and social care, to all those who have been victims or injured by the commission of any crime or misdemeanor.
It is a service of provincial level that, in coordination with other institutions and services, aims at the prevention, elimination or reduction of victimization and satisfaction of rights for victims of criminal offenses gives them the legal system, through timely information , aid and earlier, coeval or after the criminal proceedings in the legal, psychological and social aspects interventions and appropriate administrative actions arising from the above.
The SAVA Huelva is composed of a multidisciplinary team of professionals with specialized training. Specifically it is composed of two jurists, a psychologist and a social worker in Criminology experts and additional specialized training assistance to victims of crime.
The second project, the Family Meeting Point for situations of violence, with the same provincial level as the previous and organizational unit, started in March 2007 and was set up as a public resource for the prevention of violence whose purpose was to ensure the right of the minors to engage with the non-custodial parent in situations where there was a process initiated by gender violence which had also issued a protection order with civilians.
Bily Kruh Bezpeci has 25 years experience on victim support and a network of 12 local schemes across the country. The professionals who work in Bily Kruh Bezpeci with victims are volunteers – lawyers/psychologists/social workers etc. – and always work in pairs.
The Organisation provides practical, emotional, psychological, legal, social support to victims, witnesses, family members, their friends, partners, husband/wives and colleagues. Bily Kruh Bezpeci also provides information on victims’ rights, the national criminal justice system and assistance to apply for compensation. Individual psychotherapy is also available.
A victim may contact the Organisation through its 24/7 helpline (in Czech) 116006, letter, e-mail (in Czech and English), go personally to a local scheme or through police referral.